Troubleshooting Instructions

Kiosk Feedback

Starting with version 1.4.0 of the Kiosk app and Accesskey 3.8.0, you can report the issues to IDmelon support by enabling the Kiosk feedback button.

To enable the feedback button in the app configurations:

C:\Users\kioskUser0\AppData\Local\Packages\Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\configs.xml

Set the configuration below to true:

<ShowFeedbackButton>true</ShowFeedbackButton>

After restarting the app, the Feedback button (?) will be available next to the End Session button.

Feedback button

Feedback button

Collect App Logs

If the Feedback feature is unavailable in your Kiosk version and the app doesn’t work correctly, please share the following files with IDmelon support:

C:\Users\kioskUser0\AppData\Local\Packages\Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\app_logs.log
C:\Users\kioskUser0\AppData\Local\Packages\Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\extension_version.xml
C:\Users\kioskUser0\AppData\Local\Packages\Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\configs.xml
C:\ProgramData\IDmelon\Accesskey\service_logs.log

FAQ

Windows 10 and 11 x64 (Build number 1809) and later.

Microsoft Edge WebViewCore 131.0.0.0 and later. (Located on C:\Program Files (x86)\Microsoft\EdgeWebView)

  • Make sure the Accesskey service is running with the following command:
    accesskeycli status
  • Make sure the workflow is configured correctly with the following command:
    accesskeycli workflow-automation
  • Make sure the card is assigned to the user with the following command:
    accesskeycli health-check
  • Make sure the Web Login Extension is enabled by checking the app configuration at the following path:
    C:\Users\kioskUser0\AppData\Local\Packages \Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\configs.xml
  • Ensure the extension was downloaded and installed correctly by checking for the file
    C:\Users\kioskUser0\AppData\Local\Packages \Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\extension_version.xml.
  • If you have set any URL other than https://myapps.microsoft.com as Kiosk URL, make sure the SelfService option is set as true in the kiosk configuration in the following path:
    C:\Users\kioskUser0\AppData\Local\Packages \Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\configs.xml

Make sure the server addresses are set correctly if you are using a dedicated system (on-premises):
accesskeycli server-address
By checking the server address set in the kiosk app configuration: C:\Users\kioskUser0\AppData\Local\Packages \Hellokey.45853B8ADE74A_kxcedb3gts26c\LocalState\configs.xml

To enable this feature:

  • Log in to the IDmelon admin panel and get the self-service URL from the following path:
    Security Keys > Workflows > Self-Service Actions
  • Enter the following command in a PowerShell:
    accesskeycli self-service-link -s [Self-Service URL]

Edit this page on GitHub
×